Single Point Of Contact – SPOC

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SPOC, the centralized point of contact for all your support and assistance services

By offering Single Point Of Contact services, the customer entrusts our structure:

Receiving, recording, characterizing and following up on a problem, for online resolution or to assign it to the appropriate department.

The customer, who uses our SPOC services, agrees with InSupport

  • The operating window
  • Languages
  • Purpose of the service
  • SLAs

In project phase

  • We share operational and support figures (manager on duty)
  • We get the scripts to follow and learn it
  • We receive an email box and configure it on our devices
  • We learn the client's internal policies, how to follow them, and how to engage with the various departments
  • Learn how to use any client tools to enter and track activities
  • We provide our own reference number for each call

An example of SPOC services for the Retail, Luxury, Gaming, End-User sectors

  • We acquire information from the Customer to know internally how the various requests are handled
  • We capture the individual information of each store (existing contracts, maintenance terms, activation methods)
  • The customer's staff, if they have problems, call the SPOC for any reason, from PC not working to plant problems
  • SPOC detects the data of the structure and the user to enter the practice by issuing an identifier
  • SPOC features request
  • SPOC assigns to the appropriate department, our internal or external
  • SPOC monitors the progress of the request until completion
  • SPOC captures feedback on the service provided at the conclusion of the activity

Looking for more information?

Ask us what we can do for you,
We look forward to hearing from you

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