A good Service Level Agreement ensures the client Business Continuity, improves the efficiency of his hardware and software systems, reducing at an agreed minimum time the recovery of affected infrastructures, using a safe, tested and shared action plan to resume client’s work in the shortest possible time.
CR Team (Call Receiving)
- Standard: Acceptance and take in charge, in real time, every weekday, from 8:30 to 17:30.
- Dedicated: Acceptance and take in charge every 2 hours on weekdays, from 17.30 to 8.30 and holidays.
- Standard & Dedicated: From the time of take in charge by the CR-Team, 2 hours on weekdays, from 17.30 to 8.30.
- Standard: Next Business Day by 17.00 every weekday
- Dedicated: Up to 2 hours, Call-to-Repair service or swap; assistance within 2 hours from the call with a possible swap if the repair is not resolved.
For all your maintenance and support needs, please, ask what we can do for you